Warranties

For After Sales Service & Warranty enquiries, please contact Mallow on 1300 625 569 or via email: info@mymallow.com.au


Product

Residential Warranty

Commercial Warranty

LED Mirrors

2 years replacement product or parts

1 year labour

1 year replacement product or parts 

1 year labour

Toilet Suites (All Cisterns & Pans)

15 years replacement product (VC only)

1 year replacement product or parts 

1 year labour

5 years replacement product (VC only)

1 year replacement product or parts 

1 year labour

Electronic bidet seats

3 years cover for replacement product or parts 

1 year labour

1 year replacement product or parts 

1 year labour

Heated towel rails

2 years replacement product or parts

1 year labour

Excludes general wear and tear from daily use

1 year replacement product or parts 

1 year labour

Excludes general wear and tear from daily use

 

WARRANTIES

If the product is incorrect or damaged, Mallow must be notified in writing before installation. Mallow cannot offer warranty/replacement products after the incorrect or damaged product has been installed.
  • The Product Warranty period commences from date of purchase.
  • Proof of purchase is necessary to claim. Photos may be required.
  • Any claim for warped, chipped or damaged products must be made within 48 hours from receipt of product.
  • The warranty only applied to the original owner and is not transferable.
  • Mallow will not liable for any loss or damages caused by a defective product, only the product itself.
  • Product must be installed by a licensed tradesman. Failure to do so voids warranty.
  • Product must be installed according to manufacturer’s instructions. Failure to do so voids warranty.
  • Mallow is not responsible for the labour and rectification costs related to the repair or replacement of the product.
  • The warranty does not cover the material variations. There may be natural variations in the colour, pattern and finish. Products may be slightly different to the ones featured in photos.

How to make a claim?

In order to make a claim under the warranty, please visit our website to register your claim by submitting an Online Warranty Claim Form with all required information and documents. 

Mallow reserves the right to change these terms and conditions at any time without prior notice and the right of final decision on the interpretation of these terms and conditions. 

For more information, please visit https://www.mymallow.com.au/.  Thank you for choosing us. 

What will Mallow do to fix a problem?

This will depend on the problem with the product. Mallow will do one of the following:
  • Replace the faulty product.
  • Arrange a licensed service agent to repair or replace the product.
  • Arrange a refund with the store from which you purchased the product (only in the case of major failure and within the warranty period). Please note in order to receive a refund, the product (with Major Failure) needs to be returned to either Mallow or the store where the product was purchased.

Exclusions

To the fullest extent permitted by law, Mallow excludes all liability for damage or injury to any person, damage to any property, and any indirect consequential or other loss or damage. Mallow will not be liable to bear the expense of claiming the warranty (i.e. time off work, postage, etc).

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
RETURNS & CLAIMS

All claims for faults, damages or shortages must be submitted in writing (email accepted) to Mallow within 48 hours of delivery to original delivery address. Failure to submit in writing in this time frame will waiver any claim made. All damages or product shortages will not be recognised.

If deliveries are made by a third party organised by the retailer. Any damage or shortage claims will not be accepted if deliveries occur between the retailer and the customer. It is the responsibility of the retail store to ensure all products are checked for damage, faults or shortages and items are correct before they deliver to the consumer.

Proof of purchase is necessary to claim, and photos may be required. Mallow cannot offer warranty/replacement products after the initial faulty/damaged item has been installed.

Return of goods due to incorrect or cancelled orders will incur a 20% restocking fee plus the cost of the return freight to Mallow. Return of goods to Mallow due to incorrect or cancelled orders is the responsibility of the purchaser at their expense. Credits will not be applied for any goods returned to Mallow that are not in original packaging and saleable condition.

If an order is cancelled, but has already been invoiced, then it is too late to cancel the order and the order must go through the returns and claims process incurring the restocking fee.

If your Mallow representative collects the returned goods, the customer will not need to pay for return freight but is still liable for the 20% restocking fee. Please note that this may exclude any large items or non-metro locations.

For all claims made where Mallow is at fault, you are still required to lodge a claim in writing and proof of purchase is required. However, Mallow will arrange to have the items returned to the closest warehouse. This can occur through a courier or arranged through the Mallow representative. No restocking fees will apply in these situations. Mallow will also, where necessary, re-issue correct items to you.

All claims can be submitted to: info@mymallow.com.au
Last updated Dec 2024